Hiring a forklift is not a straightforward decision. If careful consideration is not given it will have an ongoing impact on both your operational efficiency and bottom line.
Therefore, you want to find a company that can provide the right level of independent guidance and support. A company that can cater to your particular needs, provide you with sound advice and also be there for you when you need them the most, not just interested in selling you more Forklifts.
There’s a few important factors to consider to help you find the right Forklift partner company for you.
Are They an Established Business?
There are a few players in the market so it’s important to identify a business that has been around for a while and built a reputation that customers can trust.
The last thing you want is to be dealing with a business who’s not going to be around to fulfill any warranty claims or ongoing servicing needs.
Here at Forkserve, we’re a family owned business that has been operating for over 40 years.
We’re uniquely positioned to look after our customers right from the initial hire of a forklift, all the way through the lifecycle of ongoing servicing needs.
You can rely on us to be there for you.
Quality and Range of Products
This is where it pays to do some research.
Have a look at a company’s website to see both the range and type of information they have about their products. See what types of brands and how many models they offer.
If specific information is not given and they only have a limited range of products, look elsewhere.
Rest assured, Forkserve has an extensive range of quality products.
We supply all terrain, gas and electric, diesel and high reach forklifts. We also offer an extensive range of brands from leading international players to more customer niche models to suit a particular need.
Range of Service Offerings
Now that you have an understanding about the products that a company offers, the next step is to assess their service offerings.
There are companies out there that only serve a limited part of the market.
Some are middlemen who are only interested in offloading limited stock, others only cater for a very limited range of models in niche markets, and others provide only partial servicing options.
You want to find a company that can look after you throughout the entire lifecycle of a forklift.
Here at Forkserve we’ve got your back. Our sales team is experienced and willing to work with you to find and source the best forklift to suit your specific needs while staying mindful of your budget. Throughout the life of the forklift, we can then support you sourcing any required spare parts, and fulfil any ongoing maintenance and servicing requirements.
Service Area Coverage
You want to be careful here. As they say, it pays to read the fine print.
Some companies say they offer service but when you read the fine print you find out you have to go to them or they only service a limited kilometre location radius.
The burden and hassle of transportation falls on you. Moreover, be mindful of independent servicing contractors. Make sure that the forklifts will be serviced by the same people who hired the forklift to you.
Be careful you read all aspects of a company’s service coverage to make sure what is actually being offered.
Forkserve offers flexible options on servicing to meet your needs. Servicing is carried out on site by our professional, well equipped and fully qualified Mobile Mechanics or in our Forkserve workshop at Arndell Park which is strategically located close to M4, M5, M7 and M2 motorways.
This is another area to be wary of.
You want to be careful that you’re not dealing with a company that is restricted in the brands that they can offer.
It’s important to note as well if you are dealing directly with manufacturers, it can be possible to become locked in and be reliant on them for part availability.It’s not a scenario you want to find yourself in.
You won’t have any of those issues with us here at ForkServe.
We are a 100% independent provider and not bound by any exclusivity agreements.
We stock the parts in our warehouse in Sydney, therefore we are not reliant on manufacturers for parts.
When we recommend a brand of forklift, rest assured that it’s the best fit for you.
The added benefit with us is our people have the necessary extensive experience.
They have the grey hairs, have seen and fixed every forklift issue possible across many brands. Therefore, we are likely to fix an issue faster so that your forklift can resume work asap (every non-operational forklift is costing you money).
Are They Competitively Priced
Another area to do your research is on price. You want to make sure you’re getting value for money.
Have a look at a company’s claims on prices. How do they compare to competitor’s prices?
Do they offer any price guarantees?
Here at Forkserve, we know you need to be mindful of operational costs and find value for money, so we offer a Price Beat Guarantee!
Having been in the game for 40 years, we have gained the expertise to tailor our services to suit both your job and budget. We are confident that our price is the best price, and we’ll beat any competitor written quote by 5%. That’s our guarantee from us to you!
When looking to hire a forklift it pays to do your research.
There are many companies out there that promise big, but when you look into them they don’t deliver what they claim.
Ideally you want to find an established company that has a range of quality products and flexible servicing options. A company that offers value and puts you first.
Having been in the game for 40 years, here at Forserve we deliver on all those fronts. We work with you every step of the way and make sure you’re our priority.
If you want to discuss any of your forklift needs why not Contact us today.